Refund policy

RETURNS & EXCHANGES POLICY*

SALE & CLEARANCE MERCHANDISE  
All sales and clearance items are final. These products are not eligible for returns or exchanges.  

UNDERWEAR
Due to the intimate nature of underwear, returns or exchanges are not accepted for these items.  

Return Address:
Santo Ford  
7000 Atrium Drive  
Unit B13  
Mount Laurel, NJ 08054  

IMPORTANT INFORMATION
- Once your order confirmation is sent via email, the sale is final and cannot be modified.  
- Orders are processed immediately upon receipt.  
- Refunds and exchanges are available only for non-underwear items.  

Damages and Issues  
Inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.  

Exceptions / Non-Returnable Items  
- Eligible Merchandise: Returns or exchanges are accepted for items in original condition: unworn, unwashed, and with all labels intact.  
- No RMA Required: Simply send the item back to us and include your original order number.  
- Return Window: Items must be postmarked within 30 days of delivery for non undergarments
- Non-Returnable Items: Sale merchandise and gift cards cannot be returned or exchanged.  

Exchanges
For faster processing, return the item and, once your return is accepted, place a new order for the desired item.  

European Union 14-Day Cooling-Off Period 
For orders shipped to the European Union, you may cancel or return your purchase within 14 days without providing a reason. Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.  

Refunds 
- Once we receive and inspect your return, we will notify you of the refund status.  
- Approved refunds will be issued to your original payment method within 10 business days.  
- Processing times vary by bank or credit card company.  

If your refund has not been processed within 15 business days of approval, contact us at customerservice@santoford.com.